We are offering a contract to hire employment opportunity for an Office Assistant in COHOES, New York. This role is primarily focused on receptionist duties, customer service, managing service calls, scheduling, and conducting follow up calls to existing customers. Responsibilities:• Act as the first point of contact for customers, providing excellent customer service• Manage incoming service calls and dispatch as necessary• Coordinate and schedule appointments, meetings, and service calls • Conduct follow up calls to existing customers to ensure satisfaction and resolve any issues• Utilize skills in dispatching, customer service, and receptionist duties to ensure smooth operation of the office• Maintain a high level of organization to manage multiple tasks simultaneously• Handle customer inquiries and complaints professionally and efficiently • Support other team members with administrative tasks as needed• Continually improve processes and systems to improve customer service• Ensure all customer interactions are recorded and updated in the system.