We are offering an opportunity for a Medical Customer Service Representative to join our team in the Medical Devices industry, based in Maumee, Ohio. The primary role of this position is to provide exceptional customer service, handling various inquiries, and ensuring effective communication between patients, healthcare providers, and insurance companies. Responsibilities:• Provide top-notch customer service to patients, healthcare providers, and insurance companies• Utilize CRM and IBM AS/400 systems to manage customer interactions and record transaction details• Leverage Microsoft Office Suites, particularly Microsoft Excel and Outlook, to create reports, manage data, and coordinate communication• Administer benefits and billing functions, ensuring accuracy and adherence to procedures• Handle claim administration, coordinating with relevant parties to resolve any issues promptly• Manage and resolve customer complaints in a detail oriented manner, ensuring customer satisfaction• Collaborate with the team to achieve company goals and maintain high standards of customer service• Utilize problem-solving skills to address and resolve customer inquiries and issues effectively• Maintain up-to-date knowledge of industry trends, products, and services to provide accurate information to customers.