Description
We are seeking a Desktop Support Analyst, based in Kansas City MO. This role is a contract-to-hire opportunity in the telecom industry, where you will be responsible for providing technical assistance, including the setup and maintenance of computer systems and networks.
Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Install, modify, and repair computer hardware and software.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Configure and deploy new desktop systems and peripherals.
Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.)
Have hands-on experience with Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deployments.
Provide technical support related to the Deskside Support function.
Develop and maintain thorough documentation for all desktop support activities.
Collaborate with team members to identify and solve trending issues.
Maintain confidentiality and observe data protection and associated guidelines where appropriate.
Requirements
Proficiency in Citrix Technologies and Dell Technologies is required.
Experience with EO/IR systems is essential.
Familiarity with Mac Computers is a must.
Strong knowledge of Microsoft suite and Active Directory is necessary.
Ability to troubleshoot and repair Computer Hardware is essential.
Experience in Configuration Management is required.
Demonstrated capability in Deployments is a must.
Proven experience in Deskside Support is essential.
Ability to work independently and in a team environment.
Excellent communication and interpersonal skills.
Strong problem-solving skills and the ability to think critically.
Ability to prioritize tasks and manage time effectively.
Familiarity with IT industry standards and best practices.
Relevant certification or degree in a related field is preferred.
Willingness to stay updated with the latest technology and industry trends.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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