100% ONSITE IN NEWARK, DE - 5 DAYS A WEEK

• Install, modify, clean and repair monitors, keyboards, mice, central processing units (CPUs), printers and other peripherals (Windows and Apple)
• Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including repair for remote users as needed.
• Troubleshoot problems and provide technical support for software and hardware.
• Full support of mobile devices, especially iPhones and iPads
• 2 years of Desktop Support or related experience.
• Focus on client satisfaction while providing technical support. This includes ticket management, client communication and verification that the solution meets the clients expectations.
• Experience with Solarwinds ticketing system.
• Methodical troubleshooting skills.
• Urgency to complete and solve client incidents and requests
• Basic understanding of networking including WiFi (WAPS), Firewalls, Switches, VPN and SDWAN
• Basic Understanding of Active Directory: users/groups and Office 365 Administration.
• Experience with Office 365 and Microsoft's Software/Applications.
• Knowledge of network security practices and anti-virus programs
• Basic knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation)
• Confident and comfortable with client facing activity.
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment

Additional Skills:

• Certifications such as CompTIA A , Microsoft Certifications, Cisco Certifications, etc.
• 8x8 Phone system
• Intune (Autopilot)
• Remote Mobile device management

Experience:

• Azure Cloud
• Microsoft Windows Server
• Office 365 Exchange Online
• Time management
• Strong communication and interpersonal skills with a positive attitude
• Mobile devices (Apple and Samsung)
• Intune (Autopilot)