Job Title: Desktop Engineer

Location: Kansas City, KS- Onsite

Duration: Contract

Essential Skills:

• Strong analytical skills and problem-solving ability to troubleshoot various issues on Laptop/Desktop/Mobile Devices

• Printer and Network Troubleshooting

• Experience supporting Win 7, Win 10 and Office 365 applications

• Knowledge of imaging PCs using SCCM environment

• Knowledge on mobile device managed using Intune MDM

• Ability to present ideas in user-friendly language

• Good Communication skills

• Multi-tasking capabilities

• Rigor to work for customer satisfaction and end user experience

Role Description:

• Assisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk

• Supporting new user onboarding by deploying new PC and then collecting old PC’s during offboarding

• Escalate incidents with accurate documentation to suitable technician, when required.

• Prioritize incidents and service requests according to defined processes to meet defined SLAs.

• Coordinating with vendor for any hardware/software issues

• Assisting team on PC LCM project to deploy new PC’s by doing apps and data migration.

• Supporting sales user via Call

• Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor.

• Packing/Unpacking of PC’s received from vendor or from different site

• Returning end of lease PC’s back to the lessor

• Creating/updating knowledge base articles for any new issues

• Provide suggestions for continuous improvement

Job Type: Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Work Location: On the road