We are offering a unique opportunity for a Customer Service Representative role in our company based in Billerica, Massachusetts. Job Description:As a Customer Service Representative at you will be the primary point of contact for our customers, ensuring their needs are met and inquiries are addressed promptly. You will work closely with our sales, production, and logistics teams to coordinate order fulfillment and resolve any issues that may arise. Your role is crucial in maintaining strong relationships with our customers and upholding our reputation for outstanding customer service.Responsibilities:• Respond to customer inquiries and complaints promptly and professionally• Support sales team by managing schedules, creating sales documents and proposals, and assisting in sales efforts• Handle both inbound and outbound calls to communicate with customers and potential clients• Maintain and update customer records in the company CRM• Process customer orders and update them in the system• Use Microsoft Excel and Word to create reports and documents• Correspond with customers through email to answer inquiries and provide information• Deliver high-quality customer service at all times.