We have an exciting opportunity for a motivated Customer Experience Specialist! If you are a customer success detail oriented who is excited about providing exceptional customer service and helping elevate customer experiences, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences at all touchpoints within the organization.What you get to do every day- Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics- Track and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence- Work in an environment that is strategic, high-volume, and fast-paced- Collaborate closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers' experiences- Design marketing and engagement strategies for new products or services