Critical Job Functions: Coordinates service center activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS&D, dock operations, inbound and outbound linehaul operations and service center office operations to ensure profitability and positive employee and customer relations. Responsible for service center revenue generation based on goals established by the company. Projects future business levels and operational needs to support them. Develops and communicates department performance measurements. Works with department personnel in setting department and service center goals. Approves customer pricing programs and outbound trips. Investigates OS&D claims. Monitors TOC’s, all revenue components, labor expenses and manifests. Responds to inquiries from government officials. Communicates human resource information such as health insurance and 401(k) benefits. Audits supply expenses weekly and provide building maintenance. Responds to and resolves issues beyond the scope of supervisory staff and maintains on call status. Participates in joint sales calls with Account Managers. Assists in creating contracts with customers, contractors and partners. Directs the hiring, development, supervision and appraisal of all service center personnel. Reviews and approves all local and owner operator settlements. Recruits independent contractors and leases equipment. Participates in proactive team efforts to achieve departmental and company goals. Provides leadership to others through example and sharing of knowledge/skill Performs work of various supervisory/managerial staff positions in their absence. Authorizes purchase of supplies. Attends meetings outside regular work hours. Job Requirements: Bachelor’s degree (B.A.) from a four-year college or university and one to two years related experience or training; or equivalent combination of education and experience. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Communicates internally with corporate office staff, and externally with other service centers, sales force, agents, customers, vendors and service providers. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. Preferred knowledge of AS/400 and Microsoft Office. Involves a high degree of responsibility for working with, safeguarding and controlling highly restricted information, knowledge or important confidences and criterion related to research and development of customer data, future plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive position. Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career! Additional Requirements: Summary: Roadrunner Freight is the nation’s leading provider of less-than-truckload (LTL) transportation services. With 32 terminals and $425 million in 2021 revenue, Roadrunner is poised for rapid growth in the major metro markets which it serves. We are looking for a highly motivated Service Center Manager to join our winning team. If you are results-driven and looking for a rapidly-growing company with high growth and earning potential, we want to hear from you! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.