* Call Center Customer Service Representative in RDI Corporation

**Call Center Customer Service Representative**

POSTED ON 2/4/2022 AVAILABLE BEFORE 4/2/2022 RDI Corporation Indianapolis, IN Remote Full Time Job Posting for **Call Center Customer Service Representative** at **RDI Corporation** * **We** **ENCOURAGE your health and wellness**, both physical and mental! Stop by our onsite Fitness Center for a FREE Personal Training Session, take advantage of our corporate gym membership discounts, and participate in our hundreds of onsite and virtual RDI company events each year!

* **We CELEBRATE you**. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more! **EMBRACE DIVERSITY.**

* We want you to **become our next LEADER**. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible!

* And of course **we offer all the necessities**: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more!

* We care about our **communities and we have integrity**. We support 20 community charities through volunteer efforts and donations. Weve also been voted as Best Places to Work, Business of the Year, just to name a few.

* Here at RDI, youll **Earn Well. Learn Well. Live Well. Dream Well**. And **#leaveitbetter**

Most companies say **employees are Number One**. We really mean it. Lets start with whats in it for YOU. **Why choose RDI**

* Founded in 1978 and headquartered in Cincinnati, OH, were Family-Owned with more than 3,500 employees across the nation.

* Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more!

* In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing and Digital Consultation (and you guessed it, WAY MORE!) to Fortune 500 Companies!

**Heres what youll do as a Call Center Customer Service Representative at RDI Corporation:**

* Act as the go to person for our customers by providing information regarding customers products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat

* Receive inbound calls or make outbound calls; identify and assess customers needs to exceed customer satisfaction at first point of contact

* Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics

* Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes

**What you already have to be an awesome Call Center Customer Service Representative:**

* **A passion for talking on the phone.** It's the core of our industry.

* **Customer Service or Call Center experience** and ability to ensure customer satisfaction in each interaction.

* **Smile and Dial:** Positive attitude, professional communication skills and a desire to go above and beyond.

* You'll be helping our customers via phone, email, and chat so you should be pretty good at **multitasking.**

* Must attend all scheduled training, **100%** **attendance** is a must.

* Strong people skills you are friendly, **empathetic**, and a good listener.

* **Tech-savvy.** Youll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.

*****This position is based out of Connersville, IN and may require ONSITE TRAINING/PRODUCTION. Some locations/ programs have the potential to transition to Work from Home after Orientation and/or 45-90 days into production based on performance/attendance*****

**Remote Opportunity Requirements:**

* You must have a **quiet and undisturbed place to work with fast and reliable internet that you can plug your computer directly into**; shared or public WiFi, Satellite, Dial-Up, and Hotspots will not suffice

* Internet speeds must be a minimum of **10 Mbps download and 2 Mbps upload**

* **Home Router with Ethernet link to PC/Laptop required in addition to a dependable power strip**

* Mobile phone in lieu of a landline is acceptable as long as it has unlimited landline minutes and strong cell service/battery life

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

* 401(k)

* 401(k) matching

* Dental insurance

* Employee assistance program

* Employee discount

* Health insurance

* Life insurance

* Paid time off

* Tuition reimbursement

* Vision insurance

Schedule:

* Day shift

* Monday to Friday

* Night shift

* Weekend availability

Ability to commute/relocate:

* Indianapolis, IN 46204: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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