Title: Customer Service - Call Center

Work Address: Indianapolis, IN 46241

Onsite role

Duration: Contract role

Pay Rate: $17/hour on w2

Executes Transactions as per prescribed timelines and follows all predefined procedures with the objective to meet SLA targets for the specific process within guidelines, policies and norms.

Education: Graduate

Minimum Experience: 1 years of experience

Area of Responsibility

1. SLA Compliance

2. Process Compliance

3. Customer Interaction

4. Customer Service, soft skills

5. Flair to customer support/ customer care

6. Knowledge management

7. Basic troubleshooting skills

8. Knowledge on operating systems

9. Basic computer tools/ application of knowledge

10. Basic knowledge on printers, PCs, Laptops, etc.

This job can also be searched as :

• Customer Support Representative
• Customer Advocate
• Customer Service Specialist
• Customer Experience Associate
• Client Service Representative
• Customer Care Representative
• Support Specialist
• Call Center Representative
• Customer Success Specialist

"Incubation Systems is proud to be an equal employment opportunity workplace. All employment decisions at Incubation are based on business needs, job requirements, and individual qualifications, without any regard to race, color, religion, gender identity sexual orientation, national origin, age, disability or genetic information. Incubation does not tolerate discrimination or harassment based on any of these characteristics, and believes that diversity and inclusion is critical to our success."

Job Types: Full-time, Contract

Salary: $16.00 - $17.00 per hour

Schedule:

• 8 hour shift
• Day shift

Experience:

• Microsoft Excel: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person