RME Insurance in Lafayette, Indiana, is looking for a motivated and dynamic individual to join our team as a Property & Casualty licensed Full-Time Customer Service Representative.

If you have a passion for delivering excellent customer service and enjoy working in a proactive environment, this is the role for you.

You will be responsible for providing excellent customer service and support with both our existing and new customers.

You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge in personal insurance and commercial coverages with our mentorship and training.

Benefits

Annual Base Salary Based on Experience

Work from Home

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Retirement Plan

Evenings Off

Career Growth Opportunities

Responsibilities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Complete Evidence of Insurance requests.

Return all phone messages promptly.

Generating insurance quotes.

Provide exceptional customer service.

Be outstanding at relationship building.

Claims follow up calls.

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Provides on-going support to insurance clients as needed.

Provide customers with additional information about new products and services.

Work independently and as part of a team.

Stay up-to-date on industry market trends and best practices.

Assess and identify the wants and needs of your customer(s) over the phone.

Participate in regular team meetings and brainstorming sessions.

Attend training and continuing education courses.

Handle customer renewals.

Requirement

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication / interpersonal skills.
• Confident, self-starter who works well independently.
• A Property & Casualty license is preferred but will train good individual.
• Must be awesome at opening doors and getting appointments from a cold start.
• Must be highly self-motivated.
• Professional phone etiquette.
• Career minded vision.
• Problem-Solving Capabilities.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Driven and goal-oriented individual.
• Be capable of handling customer rejection.
• Strong communication and negotiation skills.
• Be equipped with great listening and closing skills.

Last updated : 2024-03-22