For twenty years, our physicians, nurses, and staff have worked together toward the common goal of helping our patients' become parents. RMA of Northern California, one of the top fertility practices in the United States, is seeking a Clinical Service Manager to join our growing San Francisco office. This is a full-time position, Monday - Friday 8am-4pm.

This position supervises and directs clinical care and all related activities according to the policies, procedures, philosophy, and objectives of IVIRMA. This position works collaboratively with the office physicians, nurses and other multidisciplinary team members to ensure timely, safe and professional clinical services for RMA patients. This position is responsible for maintaining clinical regulatory compliance, maintaining operational efficiency and exercising fiscal responsibility. This position must ensure that clinical employees have a healthy and safe work environment as required by OSHA. This is a responsible position that must work with minimal instruction or direction and must demonstrate good analytical and problem-solving skills.

Essential Functions and Accountabilities:

• Implement and maintain clinical quality assurance and quality control programs to ensure they satisfy Company requirements and meet industry standards as established by qualified outside agencies.
• Work with the Operations Department, outside vendors and clinical staff to ensure the safe and proper operation of clinical medical equipment.
• Provide a prompt and thorough investigation of all Provider, patient, and departmental complaints by direct contact with involved parties and documented follow-up action(s) taken.
• Conduct annual reviews for clinical assistants and phlebotomist, with Supervisor, Lead physician and nurse input.
• Liaison to outside vendors, including but not limited to laboratories, genetic labs, clinical equipment manufacturers, hazardous waste companies, suppliers.
• Develop and maintain up to date workflows and standard operating procedures for clinical and phlebotomy.
• Assist with opening new offices, including but not limited to office supply orders, establishing relationships with regional vendors, and site visits. 
• Conduct cost analysis and research alternative equipment and clinical supply options. 
• Assist in development and implementation of competencies for all staff.
• Visit satellite offices on a quarterly basis.

Supervisor Responsibilities (if applicable):

• Ensure that team members have the necessary training for proper performance and development.
• Maintain organization of team members’ timesheets, PTO, etc. to ensure that tasks are properly carried out.
• Transmit the Company’s policies (health and safety, labor legislation, training, etc.) to ensure compliance.

Academic Training:

• High school diploma or equivalent and completion of Certified Medical Assistant Program preferred
• • Studies level: High school Diploma or equivalent (GED) and Certification
  • Studies area: Medical Assistant program
• State certification preferred
• Associate Degree or higher in a related healthcare field a plus
  • Studies level: Associate’s degree or higher
  • Studies area: Nursing/healthcare assistant or other related field

Position Requirements/Experience:

• Previous Team Lead or Supervisor experience - required
• Knowledge of OSHA regulations in a medical practice - required
• Knowledge of medical terminology - required

Technical Skills:

• Excellent computer skills required, including but not limited to Microsoft Outlook and Excel.
• Experience with electronic medical records program required.

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global:  

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.