46 Customer Service Representative Jobs in Rio Rancho, NM
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RLA Engineering is Hiring a Customer Service Representative Near Rio Rancho, NM
- Become an expert in the specs/operations of the assigned client’s product line
- Understand the impact of down time to a customer’s business to determine best next steps towards resolution
- Triage and manage customer service requests (mostly via inbound calls) such as product orders, payment, shipping, returns and replacements
- Collaborate with the online store team to make continuous customer service SOP improvements including notifications to customers when product production and/or shipping delay issues happen
- Document customer issues using case management tool(s)
- Take action on requests including collaboration with broader online store team to yield solutions, responding with the appropriate level of urgency and priority
- Occasionally work 40 hours in a week to meet certain team milestones
- Perform other duties as needed
- High School Diploma, GED or Equivalent
- Eligible to work in the US without RLA sponsorship for employment visa status
- 2 years of experience in a customer service rep role
- Experience working at a customer service call center
- Experience in call routing and case logging
- Experience managing customer product issues such as ordering, payments, shipping, returns/refunds, replacements, etc.
- Experience managing customer expectations regarding product shipment delays, product end of life notifications, etc.
- Experience working with various CRMs and ordering systems (e.g., SAP and Oracle)
- Experience following written communication and phone/virtual call etiquette SOPs
- Experience working with computer and printing products preferred
- Ability to read, write, and speak English proficiently
- Ability to act as a mentor and train new agents
- High proficiency using productivity software such as M365 (Word, Outlook, Excel, PowerPoint, Visio, Teams and SharePoint)
- Ability to use agile/scrum project/program management principles and methodologies to consistently meet task deadlines, triage changing priorities, and track issues to resolution
- Ability to collaborate across diverse teams with a customer service mindset
- The position typically operates in a standard office environment and/or from employee’s home
- This is a Hybrid role requiring 2 days onsite in Rio Rancho, New Mexico
- Be able to lift and/or move up to <25 pounds
Job Summary
Full Time
Business Services
$36k-45k (estimate)
03/11/2024
05/25/2024
rlaengineering.com
Vancouver, WA
<25
Business Services
Related Companies
The job skills required for Customer Service Representative include Customer Service, Call Center, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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