Join a dynamic team as an eCommerce Customer Service Representative and play a pivotal role in ensuring a seamless customer experience. The eCommerce Customer Service Representative will maintain a positive online presence for all 3rd party selling channels and our multiple websites to ensure customer satisfaction. The responsibilities of this position include managing all order related inquires, answer product questions, and QA/QC requests from all forms of communication, phone, email, ecommerce interface and chat and ensure optimal marketplace compliance on all channels and storefronts. The ideal candidate is comfortable with heavy data entry and proactively working in a fast-paced environment. If you're an action-oriented, detail-oriented individual with a passion for customer satisfaction, this is the perfect opportunity for you!

Essential Functions

• Respond to e-commerce customer service queries, product questions, and QA/QC requests from all forms of communication, phone, email, ticketing systems, ecommerce interface and chat.

• Respond to customer order related inquiries, shipping, refunds, returns, and warranty information.

• Offer basic troubleshooting to customers including product knowledge, recommendations, and problem resolution.

• Work with appropriate departments to update listing content, packaging, as well as product improvement and recommendations.

• Monitor customer reviews, questions and feedback for trends and quality control issues.

• Review and respond to product and seller feedback from customers, and action data with appropriate departments.

Qualifications

• Highly motivated with a passion for e-commerce

• Ability to multi-task

• Detail oriented and Accurate

• Ability to quickly research on the internet and organize information.

• Excellent customer service skills with a friendly, courteous, and a professional manner in both verbal and written communications

• Ability to work independently and a part of a team

• 2 years of experience in e-commerce

• Experience with Amazon, Walmart, Home Depot, Lowes, Wayfair, Overstock, eBay, Commerce Hub, Zendesk and Ship Station

• Proficient in Microsoft programs, including, Outlook, Excel, Word, and Teams

Be part of a team that values excellence, collaboration, and customer satisfaction. Join us on this exciting journey today!

Job Type: Full-time

Pay: $43,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Work setting:

• In-person
• Office

Ability to Commute:

• Glendale Heights, IL (Required)

Ability to Relocate:

• Glendale Heights, IL: Relocate before starting work (Required)

Work Location: In person