1 Customer Care Coordinator Job in Valhalla, NY
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RJ Staffing is Hiring a Customer Care Coordinator Near Valhalla, NY
Title: Customer Care Coordinator
Location: Valhalla, NY
Salary: $50,000.00-$55,000.00
Benefits: Competitive health, dental, and vision benefits, Guardian Hospital Indemnity coverage, Life & LTD, 401(k) matching up to 3% and PTO
Work Schedule: 9am-5pm M-F (On-site)
Position Type: Direct-Hire/Permanent
Overview: Long standing client of ours financial services company that securely stores healthcare payment information, protecting both your practice and patients with today’s highest standards for compliance and PCI. In search of a The Customer Care Coordinator will work with our most valuable asset- our customers (merchants). This person will oversee all post sale onboarding efforts once a merchant has been activated. The goal is to increase customer retention and to deliver post sale program value to the merchant throughout the most critical period of our onboarding efforts. This person will work on several outbound campaigns and be expected to provide the business with valuable feedback on how to improve the overall customer experience.
Responsibilities:
- Several outbound call efforts to our existing merchant base: welcome call, at risk calls, outbound survey response follow-up calls and technical support follow-up calls.
- Assistance with supporting new merchant needs: PCI, OSHA, HIPAA program review, and education/training around health care program
- Ability to create cases for complex situations that require operational support.
- Maintaining an in-depth knowledge of our services, policies, and procedures
- Outbound calling to new and existing customer base to increase customer satisfaction
- Resolving customer concerns in a friendly and tactful manner
- Ensuring customer service quality, efficiency, and accuracy for all calls and email communications
Qualifications:
- 2 years’ experience in customer service; prior experience in customer satisfaction or retention related role a plus
- Excellent written and verbal communication skills
- Strong PC (Windows, MS Office) and data entry/typing skills
- Ability to multi-task and prioritize in a fast-paced environment
- Stay calm and collected under pressure
- Experience in Sales Force CRM a plus
- Bachelor’s degree preferred
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time
Ambulatory Healthcare Services
$53k-69k (estimate)
03/27/2024
03/29/2024
rjstaffing.com
NANUET, NY
25 - 50
1996
Private
DEEPAK VASISHTHA
$5M - $10M
Ambulatory Healthcare Services
Related Companies
The job skills required for Customer Care Coordinator include Customer Service, Customer Care, Customer Satisfaction, Data Entry, Verbal Communication, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Coordinator positions, which can be used as a reference in future career path planning. As a Customer Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Coordinator. You can explore the career advancement for a Customer Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Coordinator job description and responsibilities
Customer care coordinator document reports, resolve complaints, and process orders and payments.
02/12/2022: Florence, AL
They also take orders from the customers, process their payments, and explain the features and functions of the product.
01/09/2022: Miami, FL
Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
01/14/2022: Nassau, NY
Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.
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They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.
01/29/2022: Salem, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Coordinator jobs
Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.
02/04/2022: Salisbury, NC
Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.
03/17/2022: Reno, NV
Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/10/2022: San Jose, CA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
03/03/2022: Florence, SC
There are various methods for resolving problems and conflicts used by the customer service coordinator.
02/14/2022: Buffalo, NY
Step 3: View the best colleges and universities for Customer Care Coordinator.
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