The Operations Analyst will implement, maintain, and improve processes while utilizing various systems to ensure the timely and accurate completion of Operations tasks and analysis for the nearly 2 million residential and small commercial energy customers across Direct Energy’s United States North and Texas lines of business. This role primarily focuses on, but is not limited to, the Remittance, Incentive Fulfillment, and Vendor Feedback functions of Operations.

Essential Duties/Responsibilities:

• Perform cross-functionally to proactively identify, document, and assist in the development of processes and gaps

• Execute daily processing tasks while working and minimizing exceptions

• Use root cause analysis to identify solutions to exceptions, errors, and process gaps

• Interpret complex data and effectively communicate findings to stakeholders and third parties

• Ensure business requirements and regulations are met and implemented in daily tasks and exception handling, designing, and maintaining a quality control process

• Provide user support for applications, projects, and processes

• Generate routine and ad hoc reports, using them to drive results and performance

• Effectively coordinate workload and needs based on competing priorities

• Communicate the upstream and downstream impact of each task, with an emphasis on making connections and seeing “the big picture”

• Use a proactive and positive approach to research and analyze complex business problems to a timely and accurate conclusion, recognizing warnings

• Conduct cost-benefit and efficiency analysis with emphasis on consistently improving processes

• Post remittances and investigate remittance exceptions, guaranteeing all are posted in full and to appropriate accounts

• Work closely with multiple vendors to identify and correct incentive fulfillment issues and other concerns

• Review daily reports, identifying and actioning anomalies

Working Conditions:

• Fully remote work environment.

• Some overtime is required as special projects arise.

Minimum Requirements:

• High School Diploma or GED Equivalent

Preferred Qualifications:

• Bachelor’s degree from a four-year university preferred. Experience will offset college education requirements.

Additional Knowledge, Skills, and Abilities:

• Passion for analytics and excellent business performance.

• Manage self and strive for exceptional results.

• Work effectively and build relationships with people at all levels.

• Excellent written, verbal, and interpersonal communication skills.

• Takes responsibility, is accountable for all actions and decisions, and pushes self and others for the best outcome for our customers and company.

• Ability to receive direct feedback, adjusting approach and goals accordingly.

• Ability to perform under pressure, deliver to milestones, and manage resources

• Manage multiple projects and tasks, partnering closely with stakeholders and establishing cross-functional solid relationships.

• Adapt to rapidly changing environments and priorities.

• Intermediate to advanced Excel skills.

• SQL experience is a plus.

• Experience with data visualization tools like Power BI or Spotfire is a plus.

Physical Requirements:

• Typical office environment.

Job Type: Full-time

Pay: $32.43 - $35.81 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Ability to Relocate:

• Houston, TX: Relocate before starting work (Required)

Work Location: In person