Rivermark offers 100% employer paid medical/dental and optional vision insurance for employees. We also offer a 401(k) retirement savings plan. Our new employees enjoy three weeks accrued PTO annually, ten paid holidays, two floating holidays, and three paid volunteer days.

Summary

Engages members and educates them about Rivermarks products and services. Provides service and support to members by handling requests that are sometimes are routine in nature. Seeks opportunities to provide members with new or underutilized products and services.

Primary Duties & Responsibilities

1. Assists members by phone with a variety of transactions in an efficient, accurate, confidential and professional manner. Provides service for On-Line Banking access across multiple devices.
2. Meets or exceeds personal sales goals. Shows competency in sales, product knowledge, member solutions and work ethic.
3. Takes ownership of every member interaction, whether it requires a call back, extended research or assistance from other teams.
4. Actively participates in and receives coaching scenarios from management and peer to peer coaching.
5. Follows the Credit Unions written policies and procedures to ensure compliance with all required regulations and to prevent fraud and losses.
6. Continuously improves individual level of competency through training and development via established educational programs.
7. Shows competency handling and resolving difficult situations for member satisfaction within appropriate guidelines and procedures. Access tools and resources for successful problem resolution.
8. Displays continued improvement on the job through self-driven learning about the Credit Union Community.
9. Seeks ways to streamline work processes and continuously improve the Credit Union.

Rivermark is a proud EEO employer. We welcome applicants of all backgrounds including minority and underserved populations.

We celebrate and value diversity in the workplace.