Job Description:

The Rittenhouse Women's Wellness Center, www.RWWC.com is looking a Front Desk Receptionist. Responsibilities listed below. Balanced schedule; higher earnings; educated and professional patient base; extremely professional and pleasant work environment.

Reports To: Practice Manager

Location: Philadelphia, PA (Rittenhouse Square)

Position Overview:
As a Medical Front Desk Receptionist, you will be the first point of contact for patients and visitors, providing outstanding customer service and administrative support. You will play a crucial role in ensuring smooth daily operations and contributing to a positive patient experience.

Responsibilities:

• Greet patients and visitors in a friendly and professional manner.
• Register new patients and update existing patient information accurately in the electronic medical records (EMR) system.
• Schedule appointments and manage the appointment calendar efficiently.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate personnel.
• Verify insurance information, process insurance claims, and assist patients with insurance-related queries.
• Collect payments, issue receipts, and maintain accurate financial records.
• Coordinate with medical staff to ensure timely patient care and resolve scheduling conflicts.
• Maintain cleanliness and organization of the front desk area and waiting room.
• Assist with administrative tasks such as filing, faxing, and scanning documents.
• Follow all privacy and confidentiality policies to protect patient information.

Qualifications:

• High school diploma or equivalent; additional certification in healthcare administration is a plus.
• Proven experience as a receptionist or in a similar customer service role, preferably in a medical setting.
• Proficiency in using computer software and EMR systems; knowledge of medical terminology is an advantage.
• Strong interpersonal skills with the ability to communicate effectively and compassionately with patients, staff, and visitors.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of insurance verification and billing procedures.
• Professional appearance and demeanor.

Required Shifts: Monday and Wednesday evenings from 12pm to 8pm, Saturdays from 9am to 2pm with PRN shifts. There is growth potential for employees looking to move into a full time role

Job Type: Part-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Medical office: 1 year (Preferred)

Work Location: In person