Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a Customer Specialist, you will be responsible for providing exceptional customer service and support to our clients in the office as well as on the phone. This is a dynamic role that requires excellent communication skills and the ability to multitask in a fast-paced environment.

Responsibilities:
- Communicate with customers via phone, email, and chat to address inquiries, provide information, and resolve issues
- Conduct outbound calls to potential customers to promote our products and services
- Maintain accurate and up-to-date customer records through data entry
- Collaborate with internal teams to ensure timely resolution of customer concerns
- Follow established procedures for handling customer inquiries and escalations
- Strive to meet or exceed customer satisfaction goals

Skills:
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Strong phone etiquette and active listening skills
- Ability to effectively communicate complex information to customers
- Proficient in data entry and navigating computer systems
- Previous experience in customer service and call center is preferred
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and attention to detail

Join our team as a Customer Specialist and be part of a company that values its employees. We offer a supportive work environment. Apply today to become part of our dedicated team!

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Greenville, NC 27858: Relocate before starting work (Required)

Work Location: In person