CLASSIFICATION TITLE: Network Support Specialist II

GENERAL DESCRIPTION: IT Specialist needed to service business computers and networks for an IT Managed Services company. Specialist are required to provide remote and onsite services to small and medium business networks.

DUTIES AND RESPONSIBILITIES: This position requires skills and experience at levels 1 & 2.

Level 1 Network Skills ( Required )

• Provide telephone & remote control desktop support to end users

• Be able to establish immediate rapport with users and make them comfortable

• Open tickets and document problems and resolutions effectively

• Ability to travel onsite (well prepared) and resolve desktop and network infrastructure issues

• Install cable media from jack to patch panel if necessary

• Install & configure NAT routers, switches, printers, cameras and other network devices

• Install and configure wireless devices, access points, repeaters, etc

• Install windows servers onsite and join PCs and users to domains

• manage active directory users and computers

• Establishes and maintains user e-mail accounts; provides e-mail training and software support

• Repairs computer & server hardware

• Remove threats from computers and servers

• Firm understanding of network protocols such as http, ssl, ftp, pop, smtp

• Establishes and maintains user accounts, profiles, file sharing, access privileges and security

Level 2 Network Skills ( Required )

• Plans, designs and implements data connectivity for local area networks (LAN) and wide area networks (WAN) systems

• Assists in coordinating special projects including LAN design, wiring plans, hardware/software purchases, system installations, backup, maintenance and problem solving

• Research and recommend network and server hardware and software

• Assists in installing, configuring, and maintaining windows server systems

* Experienced with installing and maintaining VMware & HyperV hypervisors

• Performs disaster recovery backups and restores of servers

• Assists and provides support to level 1 support staff

• Advanced understanding of network protocols such as VPN configuration, VLAN, PAT, SFTP, SCP, and other protocols

• Firm understanding of routing, switching and methods to troubleshoot routing issues down to IP packet level

• Install, configure, and troubleshoot server applications such as MS exchange, MSSQL, Sharepoint, etc.

• Experience with Voice Over IP protocol (VOIP)

• Knowledge of LAN and WAN products and protocols

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to formulate detailed plans and scopes of work

• Ability to prioritize and manage individual and departments task

• Ability to understand and follow complex and written instructions

• Ability to convey complex information to others in training situations

• Ability to communicate both verbally and in writing

• Ability to analyze and troubleshoot technical and computer-related problems

• Ability to do what it takes to meet established suspense's

• Ability to successfully interact with customers

EDUCATION AND QUALIFICATIONS:

• 4 Year college IT degree or comparable IT certification level

• Five(5) years professional experience in computer and network support

• (A comparable amount of training, education, or experience may be substituted for the above minimum qualifications.)

*This position requires occasional after hours migrations and repairs.

OTHER REQUIREMENTS

• Must hold a valid driver's license.

• Must pass a screening test for this skill level to be hired.

• Favorable criminal background check is required.

• *This position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in this classification

Compensation: This position Pays between $40k to $45k based on relative experience.

Benefits include

- great culture

- full medical

- long term disability coverage

- life insurance

- paid holidays

- paid time off

- 401k

Benefit Conditions:

• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely

• No

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Installing & Configuring Business Routers: 3 years (Preferred)
• Installing & Repairing Computers: 5 years (Preferred)
• Managing & Repairing Servers: 3 years (Preferred)

License/Certification:

• Driver's License (Required)
• Do you posses an IT Degree or IT Certification (Preferred)

Ability to Relocate:

• Greenville, NC 27858: Relocate before starting work (Required)

Work Location: In person