Education: Undergraduate degree required, MBA or other advanced degree also preferred

The EPMO (Enterprise Portfolio Management Office) is focused on the design and implementation of integrated solutions to enable efficiencies and effectiveness; supports the strategic planning, budgeting and governance of business transformation initiatives and facilitates coordination across functional and organizational boundaries; collaborates with stakeholders to assess business process efficiency, operational performance and environmental factors to identify improvement opportunities; manages and coordinates resources to support project management, business analysis and provides oversight of project execution; and serves as the organization’s center of excellence in the execution of large scale business transformation initiatives

As a member of the EPMO team, the Individual Market’s Digital Program Manager partners with the head of Digital Customer Experience and other key stakeholders to lead the digital strategy function for the organization. This role oversees and directs the strategy for the planning, and execution of the digital portfolio of projects focused on digital transformational engagements for our business. You will work closely with project teams (including digital strategists, UX/UI designers, product managers, engineers, data scientists and industry SMEs) and key stakeholders to understand customer and user needs, resolve conflicts and remove barriers, and ensure deliverables are on-time and meet quality standards. This role will typically interface with a diverse mix of internal and vendor stakeholders, all working towards the goal of delivering a project on-time and at or under budget.

We are looking for someone with an entrepreneurial and consultant outlook, has a systems thinking mindset, the ability to simplify the complex and act upon it, who is comfortable working in a dynamic team environment, and who will embrace the opportunity to connect cross functionally with other teams. Additionally, this hire will have strong business acumen with a mindset that is always thinking ahead, program/portfolio management experience, and possess excellent business partnering, negotiation and networking skills.