Job Description

We are looking for a Case Manager, with Caregiver experience, to enhance the quality of client management and maximize satisfaction. The successful candidate will be accountable for the full client care cycle. Case Manager duties include assessing, planning, implementing, monitoring and evaluating actions required to meet the client’s health and human services needed.

Responsibilities

• Arrange for necessary services and/or care to clients.
• Follow protocol on initial calls and track prospective clients accordingly.
• Develop and implement a written plan of care for each client with input and written approval by the client or designated family member.
• Assure that each plan of care is developed by appropriate personnel, lists services requested or recommended to meet client needs, and is based on an onsite visit, under Right at Home policies.
• Assure the plan of care includes the client’s functional limitations; nutritional needs and food allergies for meal preparation; home medical equipment and supplies relevant to the plan of care; type and schedule of services to be provided; and non-medical tasks requested.
• Assure the plan of care is reviewed on-site, updated, approved, and signed by appropriate personnel and the client or designated family member every twelve months and as necessary based on changing client needs.
• Interpret and document, on a timely basis, in-home care provided to ensure compliance with all regulatory bodies, including all client clinical records.
• Keep all applicable contacts and/or client files current in written and electronic format to also include initialing client contacts and providing written documentation of all such visits.
• Adhere to infection control and safety procedures by performing and documenting observations, procedures, and interventions in the home according to the established care plan in a safe and competent manner.
• Coordinate services when more than one licensee is providing care to the client.
• Manage client caseload and associated or other delegated work responsibilities in an effective manner within the resources and standards of Right at Home.
• Coordinate and/or conduct introductory shifts and supervisory visits as needed for caregiver/clients.
• Effectively communicate and interact with clients/ caregivers and families in a supportive manner.
• Participate in the continuing commitment for quality care, including attendance at mandatory staff meetings.
• Ensure initial and continual training is administered to Caregiver(s)/ Lead Caregiver(s) within assigned territory and that they are properly trained to care for clients’ specific needs within the scope of services of Right at Home.
• Interpretation of Right at Home programs and policies as appropriate to clients and members of the community.
• Own the metrics of the area and continue to strive for excellence

Skills

• Graduated from High School with your diploma. CNA preferred but not required.
• Minimum one year of Caregiver experience.
• Working knowledge of HIPAA.
• Communicates on an intermediate level with others (internally and externally) to provide, exchange, or verify information, answer inquires, address issues, or resolve problems or complaints.
• Tracks, monitors, plans, coordinates, or schedules activities at an intermediate level to ensure deadlines or requirements are met.
• Ability to make recommendations to address and resolve issues.
• Ability to effectively communicate in writing, verbally and make presentations to internal and external staff.
• Ability to effectively deal with diverse groups and individuals and to maintain working relationships.
• Proficient in Microsoft Office software: Excel, Word, PowerPoint, and Outlook.