Description

Leads team to create, develop, and implement an excellent guest registration experience. Includes a results-oriented approach with attention to details and excellent guest service.

Essential Duties and Responsibilities

• Hire, train, and lead assigned staff to excellence in operations and continuous improvement
• Implement, manage, and design operational systems for the guest registration experience
• Fully responsible for billing and collecting final payment
• Schedule assigned staff in order to offer the best possible service to our guests
• Exceed guest expectations with excellence and grace when issues arise
• Collaborate with other Conference Center teams to accomplish various tasks and projects

Requirements

• Interpersonal skills
• Organizational skills
• Detail oriented
• Computer skills
• Financial acumen
• Analytical and problem solving

Education, Work Experience, and Other Qualifications

• High School diploma or GED, Bachelor’s degree preferred
• Supervisory or Management experience (3 years)
• Customer engagement/service experience (1 year)

Physical Demands and Work Environment

• Some night and weekend work will be necessary, including on-call support
• Must stand for long periods of time, lift up to 50 lbs., and bend, stoop, and twist multiple times a day