Description

Summary/Objective:

A General Manager is responsible for establishing and maintaining guest service, oversees and is accountable for the operations of assigned store, which includes ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs.

JOB DESCRIPTION

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Mission Statement: knowledge of and use of mission statement and core values.
2. Guest Focus: Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
3. Business Acumen: Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
4. Financials: Control shrink, expenses and payroll.
5. In-stocks: Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked within district.
6. Competitive Sales: Comparison shop and report results; share information with VP of Operations and make appropriate price adjustments.
7. Goals and Objectives: Review district/store trends and recommend and initiate changes for maximizing goals and objectives.
8. Policies and Procedures: Ensure compliance with all policies and procedures through ensuring a knowledge and understanding of all.
9. Performance Review: Continually evaluate and react to performance issues and actively recruit management candidates.
10. Talent Management: Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel
11. Cleanliness: Ensure store is clean, welcoming, and meeting company standards

Qualifications

Competencies:

1. Financial Management.
2. Ethical Conduct.
3. Customer/Client Focus.
4. Learning Orientation.
5. Performance Management.
6. Leadership.
7. Communication Proficiency

Supervisory responsibilities:

This position has direct supervision of the Store employees.

Work Environment:

This job operates in a retail environment with merchandise displays and items available for purchase in inventory. It also, consists of traveling to stores within the district.

Physical Demands:

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position type/Hours of work:

This is a full-time position with at least 45 hours per week. This position regularly requires availability for all shifts, which may include long hours and frequent weekend work.

Travel:

Less than 5% to help out sister stores when needed, or attend needed trainings.

Required Education and Experience:

1. High school diploma or GED
2. At least 5 years of experience in retail store and/or restaurant.
3. At least 2 years in supervisory or lead role.

Preferred Education and Experience:

1. Experience specifically managing a staff of retail workers.

Additional Eligibility requirements:

None

Disclaimer:

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. This description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

EEO Statement:

Pajco, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Pajco complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. Pajco expressly prohibits any form of workplace harassment based on race, color, religion, gender sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference and the ability of Pajco to perform their job duties may result in discipline up to and including discharge.