Leasing Agent

Job Type

Full-time, hourly nonexempt

Full Job Description

Leasing Agent

RHM is a multifamily property management and real estate development company in Cleveland, Ohio, specializing in both market rate and affordable housing. We are one of Cleveland’s largest third-party management firms. Our goal is to develop strong and reliable relationships with owners, partners, and employees, which has been the key to our growth and success.

SUMMARY

The Leasing Agent's responsibilities encompass supporting three properties.. Two properties are located in Cleveland's Old Brooklyn neighborhood, the third is Downtown Cleveland.

Responsible for leasing, marketing, and maintaining positive resident relations of multi-family residential apartments.

RESPONSIBILITIES

• Immediately record all telephone and in-person visits in Yardi Popcard
• Greet and qualify prospects by covering all criteria (ask questions, utilize digital guest cards) and follow up on prospects that did not close/refer to sister properties
• Inspect model and market ready suites to ensure apartments are neat, clean, and ready for resident move-ins
• Administrative functions (resident files, daily inspections, correspondence distribution to residents and various tasks as requested or needed)
• Resident retention (plan, host & attend resident events, handle concerns, maintenance requests with follow up upon completion, invoice & notifications distribution, contribute to cleanliness/ curb appeal)
• Neighborhood marketing (outreach activities, advise residents of referral concessions, distribute newsletters, pamphlets/flyers, market surveys and shop competitive communities)
• Other duties as assigned

REQUIREMENTS

• Minimum one year of leasing experience
• Willingness to obtain Fair Housing Certification prior to interacting with prospective residents
• Strong oral and written communication skills along with professional, positive attitude
• Computer friendly (RHM software used; Word, Outlook, Yardi, Yardi Popcard)
• 2 years prior experience in relevant customer service or sales
• Ability to work some evenings and weekends
• Must embody RHM’s core values: Integrity, Will-to-Win, Be a Good Person, Driven, Accountable, and Teamwork

BENEFITS

• Eligibility of medical, dental and vision coverage; disability insurance; life insurance after 60 days; and 401k participation after 1 year
• Paid time off; holidays & PTO

Schedule: Full-time, Monday - Friday

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work
• US work authorization (Required)

Work Location: Three locations within Cleveland's Old Brooklyn neighborhood and Downtown.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Property leasing: 1 year (Required)

Ability to Relocate:

• Cleveland, OH: Relocate before starting work (Required)

Work Location: In person