9 Customer care representative Jobs in Carlisle, PA
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Retail Business Services is Hiring a Customer care representative Near Carlisle, PA
Primary Purpose : Duties :
Duties :
Support inbound customer calls as necessary (75% work time dedicated to direct / indirect customer support)
Support Admin I with escalated inbound customer calls
Support Admin I with escalated case research
Work with customers and stores to document, resolve and / or escalate problems being reported. As part of the process, record required contact information and problem description in the appropriate application.
Call content, appropriate notifications, error messages, problem classification and severity are critical to the problem review and resolution process.
Provide appropriate resolution at the first point of contact.
Gather data during the problem solving process, analyze the situations, and provide solutions.
Be alert to urgent or severe issues for immediate escalation, as well as trends that may negatively impact the company.
Take ownership of all calls and cases / tickets opened; track the contact status to resolution utilizing the appropriate application.
Escalate complex and / or high priority problems to appropriate coworkers, support groups, or vendors for resolution.
Ensure proper notification and escalation procedures are followed to update business users and customers.
Qualifications :
High School or equivalent
Associate's or Bachelor's Degree Add, Prior call center experience preferred
Last updated : 2024-04-30
Job Summary
Full Time
Business Services
$50k-66k (estimate)
05/01/2024
05/14/2024
retailbusinessservices.com
SALISBURY, NC
1,000 - 3,000
2018
PIERRE OLIVIER BECKERS
<$5M
Business Services
Related Companies
The job skills required for Customer care representative include Call Center, Problem Solving, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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