About the Responsible Business Alliance (RBA): The RBA is a business coalition committed to helping our members understand and improve the social and environmental challenges and opportunities in the global supply chain. Our vision is to help our members build an industry supply chain that consistently operates with social, environmental, and economic responsibility. RBA accomplishes this through building and implementing programs and initiatives, including the Responsible Labor Initiative (RLI), Responsible Minerals Initiative (RMI) and Responsible Factory Initiative (RFI).

Job Description:

We are seeking a proactive and detail-oriented individual to join our team as a IT Project Coordinator & Technology Specialist . In this role, you will be responsible for coordinating and facilitating IT projects across the organization while also leveraging your technical expertise.

Key Responsibilities:

• Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with organizational goals.
• Facilitate clear and timely communication between cross-functional teams, project managers, technical staff, and external vendors throughout the project lifecycle.
• Proactively identify potential risks related to projects and develop comprehensive mitigation strategies to ensure project success.
• Develop and maintain project plans, timelines, and budgets, monitoring progress and addressing any deviations from the plan.
• Provide administrative support to project teams, including scheduling meetings, documenting meeting minutes, organizing resources, and facilitating training sessions as needed.
• Collaborate with technical teams to design, develop, and maintain API endpoints, ensuring seamless integration with our systems and third-party services.
• Utilize your proficiency in SQL to write and understand complex queries for data manipulation, retrieval, and analysis, supporting project requirements and business needs.
• Develop and execute test cases specific to API functionality and SQL query performance to ensure alignment with business requirements and adherence to quality standards.
• Lead efforts to gather, analyze, and document API requirements, including data schemas, authentication methods, and endpoint specifications.
• Collaborate effectively with external vendors to integrate third-party APIs and ensure seamless interaction with our systems, including managing API documentation and integration guides.

Requirements and Skills:

• Minimum 3 years of experience providing IT software project support, with a experience supporting API integrations and SQL proficiency.
• Bachelor’s degree in information technology, computer science, or a relevant field.
• Strong organizational skills with the ability to manage multiple activities and competing priorities effectively.
• Proficiency in Microsoft Office suite (Outlook, Excel, PowerPoint, Word) and project management tools.
• Ability to communicate effectively with both technical and non-technical stakeholders, including API documentation and SQL query explanations.
• Excellent written and verbal communication skills, including technical writing experience.
• Ability to analyze and report on data gathered, providing actionable insights for decision-making.
• Quick learner with the ability to adapt and become proficient in new systems and platforms rapidly.
• Experience with project management platforms such as Monday.com is preferred but not required.

Additional information: The RBA headquarter office is located in Alexandria, Virginia, just outside Washington, D.C., near the King Street Metro. Occasional early morning or evening calls and/or travel may be required. RBA offers a competitive benefits package including onsite parking or transit subsidy and optional group workouts. This is a growing organization serving global members and we are looking for a motivated team player.

How to apply: Please apply through Indeed and including a cover letter indicating salary expectations and starting availability. Please indicate where you learned about the position. Preliminary interviews may be video based using WebEx Meetings. References and a standard background check will be required for final candidates.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How many years of professional IT or customer support experience ?
• How many years of Zendesk experience do you have ?

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 2 years (Preferred)

Work Location: In person