W2 POSITION

Dear Partners,

Resourcesys is a highly recognized provider of professional IT Consulting services in the US.

Here is our open requirement which can be filled immediately. Kindly respond to this requirement with your consultant resume, contact and current location info to speed up the interview process.

Position Title : WMATA Sr. Solutions Engineer CA Service Desk (735550

Location : Onsite at 2401 Mill Road, Alexandria, VA 22314,

4100 Garden City Dr, Hyattsville, MD 20785,

300 7th St SW, Washington, DC 2002

Sr. Solutions Engineer CA Service Desk

The primary responsibility of Senior Solutions Engineer is to configure and support the CA platform supporting key Information Technology Infrastructure Library (ITIL) processes such as Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules for data center activities.

Responsibilities for Sr. Solutions Engineer CA Service Desk

Assist with CA Service Desk, CA knowledge Management, CA CMDB, Asset Management, ITIL Virtualization integration for data center servers.

Participate in the development, testing, and implementation of disaster recovery procedures for critical data center systems

Evaluate, analyze and audit production systems processes and server equipment

Enable IT Customer Support Self Service for CA Service Desk

Work with business users to identify and refine business requirements and workflows for add / changes / moves of data center equipment

Develop systems integrations and process automation fully utilizing the platform's workflow capabilities

Qualifications for Sr. Solution Engineer CA Service Desk

Experience in implementing ITIL processes related to Data Center environment.

Should have extensive hands on experience with CA's CMDB tool

Should have extensive hands on experience with CA's Service Desk tool.

Experience in implementing Asset Management lifecycle.

Have skills and expertise with scripting; specifically, Perl script

Through understanding of the SNMP; OID definitions and Traps

Understanding of IT Business Service Management

Have experience working as technical analyst with CA Spectrum Respond to ongoing service requests and management inquiries by vendor issued cellular device / smartphone.

Thanks

Varun Anand

10294 A Baltimore National Park, Ellicott City, MD - 21042 Ellicott City, MD

Email : varun@resourcesys. com

Last updated : 2024-05-23