18 Contact Center Agent - Bilingual Jobs in Dallas, TX
Resource One Credit Union is Hiring a Contact Center Agent - Bilingual Near Dallas, TX
Are you a solutions oriented individual committed to providing outstanding member service?
Are you ready to display your caring, compassionate and enthusiastic side to the members that we serve and ensure that all of their questions and concerns are answered in a prompt, courteous and professional manner?
Are you able to transform customer feedback into actionable items that can assist with the increased improvement of the overall member experience?
Do you have the ability to work in a fast paced environment?
If your response to these questions are starting to describe your current capabilities, we encourage you to continue reading as this position may be the very start to your new career!
WHAT IS YOUR PURPOSE?
The ideal Contact Center Agent will be responsible for the overall experience that our members receive when they call the credit union for assistance. By providing accurate and knowledgeable information to our members and ensuring that our services provided are of the same high quality care and concern, you will be well on your way to becoming a valuable member of our team.
WHAT MAKES YOU QUALIFIED FOR THE POSITION?
You will need at least a High School diploma or equivalent , along with having 6 months experience within a customer service-focused environment.
Requirements
STILL READING? GREAT! THAT MEANS YOU ARE ALMOST READY TO APPLY. CONTINUE READING TO SEE WHAT SOME OF YOUR ADDITIONAL RESPONSIBILITIES IN THIS POSITION WILL CONSIST OF.
Bilingual (Spanish)
AS THE CONTACT CENTER AGENT YOU WILL:
- Answer inbound calls from members and assist them with their inquiries.
- Provide general information to members on Credit Union policies, procedures, and programs.
- Research and resolve documentation errors and discrepancies, block/order new debit cards, and send ACH and debit card dispute forms.
- Complete basic member maintenance and transactions which include; over the phone transfers and payments, assisting members with bookkeeping, account inquiries, and disputes.
- Actively and professionally cross-sell Credit Union products and services.
- Maintain confidentially of member account information.
Thank you for considering Resource One Credit Union as your potential employer!
Salary Description
$18.50-$21.00 Hourly
Job Summary
Full Time
$39k-52k (estimate)
05/06/2024
05/19/2024
r1cu.org
CARROLLTON, TX
100 - 200
1936
DANIEL NAUGHTON
$10M - $50M
Banking
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About Resource One Credit Union
Since 1936, Resource One has been delighting members with over 60,000 members worldwide today. Resource One was originally chartered on July 15, 1936, under the name of Sears Dallas Employees Federal Credit Union. Our mission was to fulfill the financial needs of the employees of the Catalog Order Plant of Sears, Roebuck, and Company in Dallas, Texas. Over time, the increased demand for more locations and additional products and services prompted the expansion of our product lines and our field of membership. Through mergers with other company credit unions such as The Dallas Morning News, Saf...eway, The Southland Corporation, Texas Associates Federal Credit Union, and most recently, Priority One Credit Union. Resource One has built a solid foundation from which to expand its field of membership. Additionally, our membership now spans two of Texas largest counties. Membership eligibility is now extended to persons who live or work in Dallas or Northwest Harris (Houston) counties. Like all credit unions, Resource One is a not-for-profit financial cooperative that is owned by the people who save and borrow here. Resource One members share a common bond, such as employment and/or place of residence or work and they combine their savings to create a pool of funds from which qualified members can borrow. Interest earned on loans and investments is returned to members in the form of higher savings rates, lower loan rates, and additional services.
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