Guest Service Agent

Resort Rentals is a vastly growing vacation rental, property management and Real Estate company nestled between Tampa Bay and Florida's beautiful Gulf Coast where the sun always shines.

Our team members are the true soul of our company. We think differently about travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests and property owners.

We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter, our guests, our clients, our team, and our communities.

We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity, and heart to thrive.

We believe our team members are the true soul of our company. We invite you to join us on this journey.

How we treat our people :

• We are a faith-based company. Our company motto is "Because you Matter." We respect and appreciate all people.
• We typically provide higher compensation to our employees compared to competing employers. On average, our employees earn up to 15%-25% more.
• We offer a competitive benefits package.
• We cover between 50% and 100% of each full-time employee's medical insurance depending on years of service.
• We offer a 401k to our employees and increase our 401k match each year.
• We offer many other Sec. 125 cafeteria plan benefits to our full-time employees to choose from including : Dental, Vision, Life Insurance, Disability, Long Term Care, and Accident.
• We offer a competitive Paid Time Off policy. All new employees will earn 7 to 14 days of paid leave per year. For each year that you are employed your paid time off increases!

We are looking for an energetic, hard-working, Director to provide oversight management of our Guest Services and Owner Relations Teams! In this position you will Lead two distinctive Teams that are committed to offering PROMPT, EXCELLENT, and RESPECTFUL customer service to our Guests, Clients, and Property Owners.

Essential Functions :

• Oversees, directs, and manages the daily operations of the both the Guest Services and Owner Relations Teams.
• Manages the delivery of efficient reservations services, check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Develop and grow relationships with homeowners by proactively communicating and becoming the subject matter expert for all properties.
• Coordinate and resolves problems arising from owner / guest concerns with a dedication to satisfying every guest / owner.
• Manages an efficient and highly capable teams, ensuring they are trained, effective, and adhere to Company Standards of Excellence and Policies
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;

demonstrates honesty / integrity; leads by example.

• Interacts with Owners and Guests on a routine basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Maintains a strong working relationship with Executive Leadership and organizational stakeholders to support operations and goals and to expedite resolution of any problems and circumstances that may arise, ensuring the highest level of hospitality and integrity.

Qualifications

• Vacation rental or hospitality experience preferred
• Experience in managing teams and qualitative customer relationships
• Excellent time management skills with the ability to change activity frequently and handle interruptions
• Understanding of and ability to create a healthy organizational culture
• Excellent interpersonal communication skills
• Enhanced computer skills
• Problem-solving and a customer service mentality are a must
• Extremely pleasant "hospitality" demeanor.

If you are interested in becoming an integral part of a growing, fast-paced, fun-loving company then you will love being a part of our team!

Our Motto is "Because YOU Matter!"

Our Mission is to "Steward all properties and people entrusted to us with integrity and excellence."

Our Core values are Be Respectful, Be Excellent, Be Accountable, and Be a Leader. Be 'REAL!

Resort Rentals, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Resort Rentals, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Last updated : 2024-04-27