317 Operations Manager Jobs in Phoenix, AZ
Resort Housekeeper is Hiring an Operations Manager Near Phoenix, AZ
We are looking for an experienced Bilingual Operations Manager to oversee multiple overnight commercial cleaning / janitorial accounts, with a strong background in hospitality, food and beverage, or property maintenance combined with a verifiable background in account management, business development, operations management, and customer relations.
- Establishes and maintains client relations to ensure account retention.
- Evaluates the quality of services delivered by Hospitality Services in each regional component.
- Conducts inspections to determine the quality of service provided. Investigates complaints regarding this operation and effects satisfactory solutions.
- Manages in compliance with our standards of operation, client contract and within our Business Conduct Policy.
- Maintains all records and reports necessary to comply with our company, government and accrediting agency standards, regulations and codes.
- Productivity - Provide regional support to our proprietary computerized maintenance management system relative to development upgrades and enhancements.
- Publish, maintain Standard Operating Procedures (SOP's) for each specific line of service: Grounds and Landscaping, Maintenance, and Custodial.
- Utilize technical expertise to evaluate our operating program standards, measure performance and recommend solutions to enhance or improve operations.
- Measure the effectiveness of all processes (budget, operations, profitability and management, etc.)
- Drive strategic growth and profitability initiatives.
- Ensure high quality service levels and strong relationships with current and prospective customers.
- Assists in the development, implementation, and facilitation of technical training programs for Facilities' Front-Line Managers and employees.
- Collaborate regionally with the Directors of Business Development to support selected new facilities sales efforts through conducting new business surveys and assistance in the development of business models for potential client opportunities.
- Bilingual (Spanish / English).
- Requires 3-5 years in management experience leading facilities operations.
- Strength and illustrated experience in operations and leading facilities operations or similar, complex multi-location businesses.
- Strong client relationship experience.
- Strong communication skills: oral, written, presentation and the ability to communicate with a wide range of people and behavior styles.
- Solid analytical and decision-making skills.
- Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
- Encourages and demonstrates collaboration by developing cooperative relationships throughout the organization.
- Must have experience with building and maintaining collaborative internal relationships.
- Highly developed interpersonal, analytical and communication skills (written and oral).
- Proven ability to drive sales, profitability and customer relations.
- Ability to negotiate vendor and client contracts and to hold teams accountable to them.
- Competitive pay with added productivity bonus.
- 401(K) Match.
- Medical, Dental & Vision Insurance Packages
- Life Insurance and Disability Coverage.
- Paid Holidays/Vacations
- Career Advancement
Job Summary
Full Time
$123k-150k (estimate)
01/25/2024
05/17/2024
The job skills required for Operations Manager include Team Management, Promotion, Communication Skills, Service Quality, Collaboration, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.
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