RENEWAL BY ANDERSEN of Central VA was named a '2021 Top Workplace' by Richmond Times Dispatch and we are proud to have been named a 'Top Workplace' for three years in a row!
Who We Are:
-#1 Window & Door Manufacturer in the country; Renewal by Andersen is the window and door replacement division for Andersen Windows
-We are one of the most trusted brands in America. We have built over 100 years of Great Brand Recognition by providing superior service to customers and products with proven performance
-We are accredited by the Better Business Bureau and recognized by JD Power for the "Highest in Customer Satisfaction with Window and Patio Door Manufacturer Brands"

Duties of the position include:
* Help manage the Installation and Service schedule
* Keep in constant contact with homeowners and Install teams
* Monitor ship reports and finance reports
* Confirmation calls and status calls to be made for all install and service appointments
* Follow up calls made to ensure all homeowners are delighted with their install or service.
* Post daily communication with Homeowners via our in-house system
* Maintain Calendar with daily/weekly/monthly task
* Check email periodically throughout the day and respond in a timely manner
* Participate in weekly operations meetings
* Participate in monthly installer meetings
* Participate in quarterly customer care meetings
* Keep paperwork organized and filed away in the proper place
* Answer phones - Answer telephone, determines nature of business and directs individual to appropriate staff or supplies information.
* Project leader on several monthly projects as assigned by Customer Experience Manager
* Aid Sales Reps when needed
* Aid Customers - answer questions, schedule, etc....while providing a delightful experience
Qualifications:
- High School diploma or equivalent
-Minimum of 5-year customer service experience
-Computer experience is a must
-Basic Word and Excel spreadsheet skills
-Experience with Outlook
-Ability to develop and establish good interpersonal relationships
-Demonstrates ability to work and contribute to a team environment
-Superior phone etiquette and verbal/writing skills
-Customer orientation
-Flexibility and positive outlook
-Listening skills
-Detail orientated is a must

Job Type: Full-time Hours are 7:30am - 4:45pm
Salary: $30,000.00 to $40,000.00 /year