`Duties and Responsibilities:

• Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.
• Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support. Coordinate with Service Desk for advanced support, if required.
• Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
• Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, e.g., wireless Internet access, shade controls, light controls.
• Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.
• Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
• Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
• Provide asset management of all AV and VTC equipment.
• Perform AV and VTC equipment moves, changes and exchanges.
• Perform or facilitate repairs of AV and VTC equipment.
• Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Assist with special projects and/or other duties, as required

Education and/or Experience:

Required:

• High School diploma or equivalent.
• AV and presentation technologies experience in a professional environment.
• Experience in a customer service role in a professional environment.
• Working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
• Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook).
• Working knowledge of WebEx, Zoom, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications.
• Knowledge and understanding with Tandberg/Cisco, Crestron.
• Ability to travel when necessary.

Preferred:

• Prior experience in a law firm or service industry.
• Industry relevant training or technical courses a plus.
• CTS Certification by AVIXA

Job Type: Full-time

Pay: $75,000.00 - $82,000.00 per year

Schedule:

• 8 hour shift

Work Location: In person