Overview

Summary:Responsible for contributing to the mission and vision of the Company and Department as a Human Resources Generalist. Provides quality initial support services to all Company employees with a high degree of customer satisfaction, expertise and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communication the resolution and escalation to the customer, consistent with our mission and vision.

Responsibilities

Essential Duties and Responsibilities:• Provides initial support and additional follow-up to Company employees for all HR related inquiries. Support areas including, but not limited to: Benefits, Recruitment, Compensation, HRIS, Worker’s Compensation, Training, etc.• Responsible for onboarding new hires by coordinating, processing new hire paperwork and entering employment data into HRIS system.• Verifies I-9 documentation and maintains current documentation in employee files.• Responsible for processing Verification of Employment (VOE).• Respond in a timely manner to all emails and voice mail messages requiring action.• Responsible for managing the central email communication tool for the HR department• Maintains and conducts routine audits of Employee Files.• Maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources information system software.• Maintain the confidentiality of all activity, including the verbal and written communication, of any department matters.• Interprets and explain human resources policies and procedures to employees.• Process development assistance as needed.• Provides excellent customer service to employees while maintaining confidentiality• Acts as the customer advocate for HR by representing the services in a positive manner, proactively escalates issues on the customer’s behalf to ensure the timeliest service• Files papers and documents into appropriate employee files as needed• Regular, consistent and punctual attendance. Must be able to work variable schedule(s) as necessary• Assists Director of HR & HR Managers and others on the HR Team with various research projects and/or special projects.• Performs other duties and responsibilities as assigned• Must conduct self in an ethical, legal, and responsible manner at all times.• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Business Conduct.

Qualifications

Competency:To perform the job successfully, an individual should demonstrate the following competencies:• Strong verbal & written communication skills• Ability to build strong relationships with a diverse population• Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists• Ability to read, write, speak and comprehend in English: instructions, correspondence, memos and reports

Ability to work in a fast-paced, productive work environment• Must be a self-starter, independent, and strong organization skills