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DESKTOP SUPPORT SPECIALIST
Systems Engineering Department
Eglin AFB
Open Position Request Number R-K-24
CLASSIFICATION: Desktop Support Specialist
GRADE: Exempt; Regular Full-time
LOCATION: Bldg. 955, Eglin AFB, FL – On Site
ESSENTIAL FUNCTIONS: Primary job function is providing help desk support to end users on a variety of issues. Identifies, researches, and resolves technical problems related to software, small computer, and basic network troubleshooting. The Desktop Support Specialist will perform daily administration of computers and computer software. Incumbent will also assist in the daily management of users and resources, continuous daily monitoring of security appliances, create procedures for and perform regular testing and application of patches, perform anti-virus management for all network connected and standalone systems, perform routine testing for patch and system configuration changes, implement and maintain cybersecurity requirements/ maintenance. Must be able to work in a team environment and must possess the ability to read and interpret written information and effectively communicate verbally and in writing.
GENERAL DUTIES:
OTHER DUTIES: Additional duties may be assigned to support contract/mission support requirements in job-related areas.
EDUCATION/EXPERIENCE REQUIREMENTS: CompTIA Security certification is required within 60 days. Two or more years of experience in providing help desk support is required and additional customer service experience is a plus. Experience with Windows 10/11 and Microsoft 365 is necessary. Must be able to perform workstation rebuilds as well as research and implement new technologies. Advanced troubleshooting and problem-solving skills are essential. Requires the ability to read and interpret written information as well as effective communication both verbally and in writing. DoD Information Assurance experience a plus, specifically in the areas of IAVA and STIG evaluation, application, and management.
OTHER REQUIREMENTS: This position requires a Secret security clearance. Candidates must be eligible to obtain and maintain a Secret security clearance. Supports E-OMS operational objectives. Observes company Quality, Safety, Environmental, Security and Administrative policies; supports Process Improvement. Must be able to work a flexible work schedule due to operational support requirements.
WORK ENVIRONMENT: Work activities are normally performed in an environmentally controlled area in an office setting on Eglin AFB, FL.
PHYSICAL DEMANDS: This position will be subject to substantial movements (motions) of the wrists, hands, and/or fingers. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal. May require sitting for long periods of time. Some lifting of up to 30 pounds, standing, bending, stooping, and climbing may be required. Must have ability to work in confined spaces and outside in the elements.
Note: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
Reliance Test & Technology, LLC is proud to be an Affirmative Action/Equal Opportunity Employer. Reliance Test & Technology, LLC is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws. Reliance Test & Technology, LLC maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Any person with a disability needing special accommodation for the application process please contact Human Resources.
Full Time
Business Services
$44k-55k (estimate)
03/15/2024
05/14/2024
rtt-jv.com
CRESTVIEW, FL
500 - 1,000
2015
DON BISHOP
$50M - $200M
Business Services
Reliance Test and Technology (RT&T) provides engineering and technical support to the Eglin Test and Training Range complex (ETTC) and the National Radar Cross Section Test Facility (NRTF) for the Air Force under the Eglin-Operations and Maintenance Services Contract, better known as E-OMS. The company is a joint venture of InDyne, Inc (InDyne) and URS, an AECOM company (URS), and is supported by 5 teammate companies. Together we develop and maintain realistic integrated test and training environments. We prepare our nation's war-fighting aircraft, weapons systems, and air crews for today's mi...ssions and tomorrow's global challenges. Our motto is Mission First...Safety ALWAYS!
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The job skills required for Desktop Support Specialist include Customer Service, Technical Support, Problem Solving, Operating System, Desktop Support, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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