JOB OBJECTIVE: Assist with administrative support and deliver outstanding customer service. Project a professional company image through in-person and phone interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
In addition to the essential job functions described below, all associates will perform duties as requested by management.
Deal Directly with customers either by telephone or email
Perform general clerical duties to include but not limited to: copying, faxing, mailing and filing
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Set up new customers
Process orders, forms, applications and request
Organize workflow to meet customer timeframes
Maintain customer databases
Communicate and coordinate with internal departments
Provide feedback on the efficiency of the customer service process
Track, purchase & manage stock of office and kitchen supplies as needed
Prepare correspondence and presentations
Prepares and coordinate mail, faxes, and express packages.
Manage other tasks (ongoing or project) as deemed necessary by management
Work on special projects as needed
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent verbal and written communication skills
Dependable with a positive attitude
Self-motivated and able to work independently as well as part of a team
Excellent interpersonal & problem-solving skills
Excellent phone etiquette
Customer-focused & proficient relationship builder
Proficient knowledge of Microsoft Word, Excel, PowerPoint
Ability to explore and learn other software applications
About Reladyne Llc
RelaDyne, headquartered in Cincinnati, OH, combines many years of expertise with our valued associates to serve more than 10,000 clients in the automotive, commercial and industrial industries. We strive to deliver valuable, dependable service and effective solutions as a trusted partner to our customers. Our core business, focused on lubrication excellence, is accomplished through offering unmatched products and services in which we improve the reliability and efficiency of our customers equipment for increased profitability of their business. Through an understanding of each customers specif...ic needs, our team of dedicated associates becomes a valued extension of their operations.