37 Customer Service Representative I Jobs in Montgomery, AL
Progress Rail is Hiring a Customer Service Representative I Near Montgomery, AL
Job Purpose
record keeping, timely handling customer/suppliers’ inquiries, customer order entry and process purchase orders.
This position is also responsible for working with internal and external customers including but not limited to sales
quotations, order entry, handle customer inquiries by phone, e-mail or in person and product pricing.
Req ID
City
State:
Company Description
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions – whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com.
Key Job Elements
- Monitor accuracy of receipts against purchase orders;
- Assist in resolving invoicing issues;
- Basic knowledge of SAP skills for set up of material
- Assist in resolving critical issues that may arise with
- Works closely with a cross-functional team that includes
Accounting & Logistics/Materials team serving as a
liaison with internal and external customer to ensure
tracking, reporting and expected product delivery is
accordance to Operations and business goals;
- Maintains confidentiality of Progress Rail trade secrets
disclosing trade secrets;
- Ensure Progress Rail warranty standards terms and
on quotations for EPA emission related products and
other contract sales quotations are in compliance;
and understand Progress Rail Naples QA Control Manual,
ISO 9001 and Association of American Railroads
(AAR) standards.
Education / Training
- High School diploma or equivalent;
- Skill Level I: Entry level with basic knowledge;
- Skill Level II: 2 – 5 years of experience.
Qualifications and Experience
- Develop metrics to track sales, analyze financial impact
- Coordinates, handles and follow-up with customer’s
quotations, guarantee returns, understand pricing cost
by product and promote selling prices that
maximize profits;
- Responsible for reporting all sales activities to assigned
purchasing activity, customer growth potential, customer
contracts, record keeping and follow-up on
observations and escalate matters as appropriate.
Benefits
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
- Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
EEO
Job Category
PRS Facility Location
Job Summary
Full Time
$32k-41k (estimate)
04/04/2024
06/03/2024
The job skills required for Customer Service Representative I include Customer Service, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.
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