Department: Program Management Payroll Type: Hourly

Reports To: Project Manager Supervisor FLSA Status: Non- Exempt

Job Summary

The Project Coordinator will coordinate the customer’s sale orders within or between multiple departments. Ensure projects are on time and on budget according to policy and procedures.

Key Responsibilities:

• Reviews service area schedule and sale orders with RSM via phone'email.
• Provides information to the field supporting departments on changes in project requirements and or materials related to service being performed.
• Communicate delivery dates of the product and project milestones to the customer
• Oversees project budgets and approves all project expenditures.
• Records all information into the appropriate internal database system.
• Ensures all essential job-related material, equipment and documentation has been sent to field staff for use.
• Communicate with department supervisors to determine course of action if the project plan is not being met.
• Get in front of any problem(s) resulting from the project.
• Staff may travel overnight to required territory up to two weeks at a time from time to time.

Competencies:

• Customer Service - Responds promptly to customer needs assist to meet project commitments.
• Oral Communication - Listens and gets clarification; Responds to all non-technical questions from customers in a timely manner.
• Written Communication - Writes clearly and informatively; presents numerical data effectively to customers and fellow employees.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Motivation - Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Uses time efficiently to organize, prioritize and schedules field personnel in conjunction with the Regional Service/Project Manager.
• Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; works quickly.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Professionalism - Approaches others in a tactful manner; Accepts responsibility for own actions; Follows through on commitments.

Qualifications:

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

The position requires the ability to read and comprehend simple instructions, short correspondence, and memos and the ability to write simple correspondence. Along with the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

The position requires the ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. The position also may require the ability to perform these operations using weight measurement, volume, distance, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Also possess the ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Contact Management systems, Spreadsheet software and Word Processing software.