Department: Service

Reports To: Regional Service Manager

Payroll Type: Salary

FLSA Status: Non-Exempt

Job Summary

As a Field Service Technician II, you may have the opportunity to have hands on experience with installing, troubleshooting, repairing, calibrating, and inspecting monitoring equipment used in healthcare facilities. The Field Service Technician II will maintain a local stock of necessary parts, ensuring efficient execution of tasks, and will actively engage with customers to provide updates on projects and address service-related issues. The Field Service Technician II will maintain a local stock of necessary parts, ensuring efficient execution of tasks, and will actively engage with customers to provide updates on projects and address service-related issues.

Key Responsibilities

• Install, set up, and configure monitoring equipment in various healthcare settings, ensuring proper functionality and compatibility.
• Diagnose and troubleshoot technical issues with monitoring equipment, both on-site and remotely, in a timely and efficient manner.
• Perform repairs and maintenance tasks on a wide range of electronic and mechanical components within monitoring systems.
• Calibrate and inspect monitoring equipment to ensure accurate readings and compliance with industry standards and regulations.
• Read and interpret schematics, mechanical drawings, and technical documentation to effectively carry out installation and maintenance procedures.
• Utilize a variety of test meters and diagnostic tools to identify equipment malfunctions and perform accurate assessments.
• Maintain a well-organized inventory of parts and supplies required for on-site service, ensuring availability for prompt resolution of issues.
• Communicate with customers to provide project updates, address service-related inquiries, and deliver exceptional customer support.
• Collaborate with technical support teams to escalate and resolve complex technical challenges.
• Travel to various healthcare facilities within the designated region to fulfill job responsibilities, providing timely and reliable service.

Essential Requirements

• High school diploma or equivalent; relevant technical certifications or associate degree preferred.
• Proven experience working with electrical, mechanical, or computer networking equipment.
• Proficiency in interpreting schematics, mechanical drawings, and technical documentation.
• Familiarity with a wide range of test meters and diagnostic tools used in electronics and equipment maintenance.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively.
• Excellent communication and customer service skills, capable of interacting professionally with customers.
• Ability to work independently, manage time efficiently, and prioritize tasks to meet service deadlines.
• Valid driver's license and willingness to travel to various locations within the designated region.
• Strong attention to detail and commitment to maintaining accurate records and inventory.
• Flexibility to adapt to changing work environments and requirements.
• As this role involves travel, a valid driver's license, and the capability to operate a company or personal vehicle are essential.
• Ability to interpret schematics, mechanical drawings, and technical documentation.