The Agent Lead will oversee day-to-day support team operations, coach and mentor agents, and ensure that customer inquiries are resolved efficiently and with high quality. This role combines hands-on customer support with leadership responsibilities, making it ideal for someone who enjoys solving problems while helping others grow.Agent Lead Responsibilities:Frontend/UX for AI: Partner with design teams to deliver conversational interfaces, chat ...
The Agent Lead will oversee day-to-day support team operations, coach and mentor agents, and ensure that customer inquiries are resolved efficiently and with high quality. This role combines hands-on customer support with leadership responsibilities, making it ideal for someone who enjoys solving problems while helping others grow.Agent Lead Responsibilities:Frontend/UX for AI: Partner with design teams to deliver conversational interfaces, chat ...
