Full Job Description

Overview:
Contributes to the store’s profitability and overall customer experience by:

• Assumes responsibilities in absence of SM
• Ensuring KPI’s within the store are met or exceeded
• Coordinating team members to provide the best balance of service and operations

Job Responsibilities:
YOU MODEL A SERVICE CULTURE

• Drive a service and selling culture to accomplish store goals and maximize performance
• Applies knowledge of retail KPI’s to make decisions that drive achievement of established sales targets
• Optimize the consumer experience by leading in-store omni channel initiatives
• Coach, motivate and inspire the store team to deliver a premium consumer experience

YOU MANAGE COACHING AND DEVELOPMENT

• Assist with the recruitment, on-boarding, training, and development efforts in the store
• Analyze performance and share appropriate and prompt feedback, including actively managing poor performance
• Complete all training programs and effectively apply the learnings to the job
• Seek coaching and learning opportunities to continually improve performance
• Deliver best practice implementation to drive overall store performance
• Ensure compliance to established HR policies and procedures
• Works with SM to identify strong performers with potential for growth

YOU MANAGE STORE OPERATIONS

• Ensure compliance with established policies, procedures, initiatives, and directives
• Drives continuous improvement in stockroom processing and replenishment procedures
• Manage loss prevention as well as health and safety guidelines
• Supervise sales transactions to ensure quick and accurate processing while adhering to procedures

YOU’RE A BRAND AND PRODUCT EXPERT

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Manages an appealing easy to shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
• Partner with your SM to ensure the effective and timely delivery of product training materials

YOU MANAGE STORE PROFITABILITY

• Take ownership of the store’s financial success
• Coach the store team to increase sales, productivity, and profitability
• Minimizes loss by ensuring all loss prevention procedures are followed and adhered to

KEY RELATIONSHIPS

• Consumers
• Store team

Qualifications:

• High School Diploma or General Education Degree (GED)
• Minimum 12 months experience working in a customer focused retail environment with a minimum 6 months of leadership experience
• Must be 18 years or older
• Ability to learn and adapt quickly in a fast-paced environment
• Strong interpersonal and communication skills with the ability to lead discussions in diverse groups
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions
• Demonstrate an inspirational attitude that contributes to a positive team environment
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
• Ability to maintain reliable and consistent attendance and punctuality
• Must be proficient with computers and POS systems

Requirements & EEO Statement: •Ability to work a flexible schedule (which includes nights, weekend and holiday availability) •Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed •Ability to travel to other store locations (if needed) and attend district meetings SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law (“Protected Characteristics”).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person