4 Customer Service - Member Experience Specialist - Free Healthcare Benefit for Entire Family Jobs in Scottsdale, AZ

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Customer Service - Member Experience Specialist - Free Healthcare Benefit for Entire Family

Redirect Health

Scottsdale, AZ | Full Time

$38k-48k (estimate)

9 Months Ago

Digital Marketing Manager - Free Healthcare Benefit for Entire Family

Redirect Health

Scottsdale, AZ | Full Time

$105k-139k (estimate)

2 Months Ago

Growth and Digital Marketing Manager - Free Healthcare Benefit for Entire Family

Redirect Health

Scottsdale, AZ | Full Time

$105k-139k (estimate)

2 Months Ago

Client Success Advocate - Account Manager- Free Healthcare Benefit for Entire Family

Redirect Health

Scottsdale, AZ | Full Time

$71k-94k (estimate)

0 Months Ago

Customer Service - Member Experience Specialist - Free Healthcare Benefit for Entire Family

Redirect Health Scottsdale, AZ

$38k-48k (estimate)

Full Time 9 Months Ago

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Redirect Health is Hiring a Customer Service - Member Experience Specialist - Free Healthcare Benefit for Entire Family Near Scottsdale, AZ

Free Healthcare for you and your family, what does that mean?

You should not have to worry about the burden of cost when it comes to healthcare for you and your family, we are here to remove that burden.
The average family will spend close to $20,000 a year before health insurance covers the rest of medical treatment
The cost of healthcare includes monthly premiums, deductibles, co-pays, co-insurance and out of pocket max
FREE Healthcare means you pay nothing on premiums, nothing for co-pays, nothing for deductibles, and nothing for out-of-pocket max when you join our team. This is for your entire family! This truly is a FREE healthcare benefit.
If removing the burden of healthcare for your family is important, and helping other people remove that burden is important, then join our team!

Are you a problem-solving guru with a passion for transforming challenges into success stories? Join our healthcare team as a Member Experience Specialist and take on a crucial role in addressing escalated problems and ensuring that every member's experience concludes with a positive and impactful narrative. As a dedicated and empathetic specialist, you will collaborate with various stakeholders to resolve complex issues, leaving members with a sense of satisfaction and empowerment.

POSITION: Member Experience Specialist

LOCATION: Scottsdale, AZ

TYPE: Full Time

RESPONSIBILITIES

Issue Resolution: Serve as the primary point of contact for members facing escalated problems or challenges. Utilize your exceptional problem-solving skills to investigate, analyze, and resolve complex issues, ensuring timely and satisfactory resolutions that align with our organization's values and policies.
Empathetic Engagement: Engage with members in a compassionate and empathetic manner, actively listening to their concerns and understanding their perspectives; communication precise timelines and execution
Communication: Communicate clearly and empathetically with members, and providers explaining complex healthcare information, coverage details, and resolution steps in a concise and understandable manner.

Documentation and Analysis: Maintain accurate records of member interactions, issue resolutions, and feedback. Analyze trends in escalated problems to identify opportunities for process improvements and proactively prevent future issues.
Escalation: Escalate complex or unresolved issues to senior team members or relevant departments for further investigation and resolution.
Turning Challenges into Stories: Skillfully transform issue resolutions into inspiring narratives of triumph and growth. Craft compelling stories that showcase members' journeys from adversity to resolution, highlighting their resilience and the support they received from our healthcare services. Create a great story for our members to share.
Compliance: Adhere to healthcare industry regulations, policies, and privacy standards when handling member information and resolving issues.
Team Collaboration: Work closely with colleagues, including Member Services, Claims, and Provider Relations, to ensure seamless coordination and resolution of member issues.

REQUIREMENTS

1 year of experience in a customer service role with a heavy emphasis over the phone.
Proficiency in using Microsoft word, Excel and Outlook.
Happy and friendly disposition; highly self-motivated individual with the ability to be a great team player, reliable and strong oral and written communication skills.

We are transparent in our pay for our Member Experience Specialist Role: