3 Member Services Coordinator Jobs in Red Wing, MN
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Member Services Coordinator
$54k-69k (estimate)
Full Time | Accommodations
1 Month Ago
Red Wing Family YMCA is Hiring a Member Services Coordinator Near Red Wing, MN
Job Title: Member Services Coordinator
FLSA Status: Non-Exempt
Job Type: Full-Time
Reports to: CEO
Revision Date: 06/15/2022
Summary/Objective
The Member Experience Coordinator supports all aspects of membership for the Y, including recruitment of new members, retention of existing members, and supervision of assigned staff. The Coordinator develops, plans, and implements new procedures and methods to achieve strategic goals that are defined in conjunction with the CEO, Y leadership team, and Red Wing Family YMCA community members and guests. The Coordinator will create and maintain relationships with local businesses and organizations, government agencies, and community leaders.
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.
Essential Functions
- Works with the CEO to meet branch and association membership goals.
- Responsible for covering desk shifts in case of absenteeism
- Responsible for scheduling and maintaining membership representatives.
- Assists in Member Services Representatives' training processes.
- Assists with updating manuals, schedules, kit lockers, and merchandise.
- Interviews and/or tours prospective members determining needs and offering solutions; sells memberships and completes merchandise sales.
- Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Builds relationships with members; help members connect with one another and to the Y.
- Assists with prospecting and lead generation for new members, including post-tour calling and following up on referrals and terminations.
- Helps organize membership events at the YMCA.
- Processes new memberships and helps audit paperwork.
- Assists in social media posts and responses to followers as needed
- Responsible for booking room rentals and facility rentals
- Develop and monitor program budget to meet fiscal objectives
- Handles and resolves membership concerns and informs CEO of unusual situations or unresolved issues.
- Fosters an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Y’s commitment to equity and diversity.
YMCA Competencies
- Values: Accept and demonstrate the Y’s values
- Community: Desire to serve others and fulfill community needs
- Inclusion: Work effectively with people of different backgrounds, abilities, opinions, and perceptions
- Relationships: Build rapport and relate well with others
- Developing Others: Take the initiative to assist in developing others
- Decision-Making: Make sound judgments, and transfer learning from one situation to another
- Change Capacity: Demonstrate an openness to change, and seek opportunities in the change process
Supervisory Responsibility
This position will supervise the Member Services Representatives.
Work Environment
This position operates mainly at the member services desk and in an office with designated desk space.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. The hours will depend on the needs of the member services department. Evenings and weekends may need to be required and are dependent on the needs of the member services department.
Travel
This position will require occasional traveling between sites within the Red Wing community
Required Education and Experience
- Minimum of two years of sales or customer service experience or YMCA customer service experience.
- Bachelor's Degree in business, marketing, or similar programs.
- Strong interpersonal skills with the ability to build rapport and credibility quickly.
- Ability to work with people of diverse backgrounds.
- Unquestioned integrity and commitment to the Y’s mission and values.
- Basic knowledge of computers.
- CPR/First Aid and AED certified. Training can be provided upon hire and must be obtained within 60 days. Higher levels of certification are accepted.
- The commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.
Additional Eligibility Qualifications
- Must be able to successfully pass a background check.
EEO Statement
The Red Wing Family YMCA (the Y) provides equal employment opportunities (EEO) to all employees and applicants for employment without regards to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Y complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Accommodations
SALARY
$54k-69k (estimate)
POST DATE
04/14/2023
EXPIRATION DATE
06/05/2024
WEBSITE
camppepin.org
HEADQUARTERS
Stockholm, WI
SIZE
<25
INDUSTRY
Accommodations
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The job skills required for Member Services Coordinator include Customer Service, CPR, Initiative, Commitment, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Coordinator. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Member Services Coordinator positions, which can be used as a reference in future career path planning. As a Member Services Coordinator, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Coordinator. You can explore the career advancement for a Member Services Coordinator below and select your interested title to get hiring information.
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