225 Application Support Manager Jobs in Indianapolis, IN
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RED Technologies is Hiring an Application Support Manager Near Indianapolis, IN
Red Technologies is a fast-growing company that empowers you to make a difference in an ever-changing industry through advanced platforms and technologies.
About The Role:
Red Technologies is looking for a tenured, engaging Application Support Manager to rise to the challenge of coordinating its application support, workflow, and support staff.
Responsibilities:
- The application support manager role will be responsible for bridging the gap between our software and our application users while feeding back to development staff as necessary
- Manage and delegate work to the application support team to ensure best in class response for software bugs and downtime incidents
- Willing to engage in frequent back-and-forth communication between SaaS (Software as a Service) customers, application users, product owners, and application developers
- Responsible for defining, adjusting, and maintaining the application user support pipeline
- Capable of performing application triage and basic data scrutiny (API service monitoring, website uptime and availability, data integrity and presence via SQL)
- Collect application runtime errors using a variety of tools and assemble well-written, actionable work items to address issues via developer intervention
- Lead incident management activities and generate documentation for application support and releases
- Oversee the creation and routine execution of application testing, both manual and automated
Qualifications:
- Bachelor's Degree in CNIT/MIS or similar technical experience and exposure
- Knowledge of ITIL processes
- Experience with JIRA and related workflow
- Intermediate to advanced knowledge of SQL/RDBMS (SQL Server)
- Minimum 7 years of professional experience
- Position may require up to 10% domestic travel
Skills:
- Outstanding written and verbal communication skills
- Strong problem-solving and critical-thinking skills
- Ability to troubleshoot and resolve common IT and application issues
- Management or structured leadership and delegation experience
Pay Information: $105,000 - $125,000
#REDTMS
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Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Summary
Full Time
IT Outsourcing & Consulting
$128k-155k (estimate)
04/05/2023
05/10/2024
redtechllc.com
ESTACADA, OR
25 - 50
2001
JARED LEHMAN
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About RED Technologies
RED Technologies, LLC (RED) is a privately held remediation, engineering and development contractor that provides waste transportation and disposal, environmental, and site construction services to fortune 500 companies, major utilities, federal, state and local government entities as well as private and commercial clientele throughout New England and the Tri-State area.
The job skills required for Application Support Manager include Leadership, Problem Solving, Application Support, SQL, SQL Server, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Manager positions, which can be used as a reference in future career path planning. As an Application Support Manager, it can be promoted into senior positions as an Applications Programming Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Manager. You can explore the career advancement for an Application Support Manager below and select your interested title to get hiring information.
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