About the job

The Red Hat Services team is looking for a Manager to join us in any of our office locations in São Paulo, Brazil. In this role, you will manage a team of Technical Account Managers who focus on customer success, product adoption and supporting the subscription renewals. You'll work with your peers around the world to guide initiatives and continually develop their professional skills, standardize the TAM role and deliverables, and actively promote the TAM business in the entire organisation. As a Manager, you'll need to demonstrate leadership and build on your own experience to inspire, enable, and develop your team members.

What you will do

• Provide direction, coaching, and mentoring to increase your team's capabilities, develop their competencies, and ensure that goals and expectations are met

• Manage, recruit, train, and develop your team

• Manage the collection, aggregation, interpretation, and reporting of organizational performance metrics to be used by management and operational leaders to guide strategic business decisions

• Provide guidance to associates within the established company policies; recommend changes to policies and procedures

• Promote and guide continuous professional and personal development of team members

• Support sales cycles across our portfolio of offerings, work with the sales teams on understanding the subscription consumption and work throughout the year to maximize the value our customers are getting from their subscriptions

• Actively promote and sell the Red Hat’s technical account management service and support the sales teams in helping customers understand the value add of this service

• Maintain the appropriate levels of margin for the technical account management business within your region

• Ensure that critical escalations are handled in a timely and customer-centric manner

• Build and maintain relationships with our customers

What you will bring

• Ability to identify potential, develop people, and motivate and build a team

• Very good written and verbal communication skills in English

• Excellent problem-solving, communication, and time management skills

• Ability to collaborate effectively with associates from diverse cultural backgrounds

• Good business sense

• Advanced english level is required

• High-level technical understanding of our portfolio is a plus

• People management experience is mandatory for external candidates: for internal, team leadership is desired

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