About the job

The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager preferably in Sao Paulo, Brazil. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Infrastructure and Automation Portfolio to meet their business needs.

This is not a sales role. As a Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.

What you will do

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Gain an understanding of customers' technical infrastructure and environment, hardware, and products

• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

• Provide advice and guidance to customers about their current and future Red Hat products

• Create documentation regarding customer issues and technical details on how to resolve them

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Travel occasionally to visit regional customers

• Serve as the customer's advocate within Red Hat

What you will bring

• 5 years of Linux or UNIX system administration experience

• Prior experience in a support, development, engineering, or quality assurance organization

• Technical knowledge of the Linux kernel and Linux file system

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills

• Ability to convey complex information to customers clearly and concisely

• Ability to manage multiple issues and projects with an eye for detail

• Hands-on experience with a variety of hardware vendors

• Experience in system management, cloud, or server virtualization is a plus

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Previous knowledge in some technologies such as Ansible, Satellite, and Insights

• Red Hat Certified Engineer (RHCE) is a plus

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