Join Our Team as a Program Support Manager!

Overview:

Are you ready to take on a role where every day is an opportunity to make a meaningful impact? Elevate Academy (a Rebecca Bender Initiative) is on the hunt for a Program Support Manager! We need someone who's not afraid to roll up their sleeves and dive into the heart of our operations, ensuring Elevate Academy runs like a well-oiled machine. If you're a people-loving dynamo who is trauma-informed, tech-savvy, and data-driven, we want you on our team!

About Us:

At the heart of the Rebecca Bender Initiative lies a resolute commitment to leading the charge against trafficking, fueled by our unwavering mission to transform culture and impact lives. We imagine a world where survivors of human trafficking not only receive crucial healing support during their recovery journey but also find economic empowerment, enabling them to uncover their purpose and pursue their dreams with confidence. The position you’re applying for directly supports our flagship program, Elevate Academy. Elevate Academy is the largest online school for human trafficking survivors in the world! Join us in this vital journey as we empower leaders, uplift survivors, and collectively pave the path towards a future of restoration, justice, and boundless opportunity.

Duties and Responsibilities:

Data Management & Analysis

• Lead the comprehensive data collection process for grants and program improvement strategies utilizing Salesforce CRM
• Analyze collected data to derive meaningful insights for continuous improvement and reporting
• Spearhead the collection of success stories and testimonials from students to showcase the positive impact of our programs
• Participate in the development of our impact measurement strategy
• Collaborate closely with the Development department to align impact measurement with fundraising and outreach strategies

Logistics Coordination

• Manage logistics for obtaining items for Welcome & Grad boxes, ensuring a smooth procurement process
• Oversee packaging and shipping processes to ensure timely delivery of Welcome & Grad boxes

Technology Oversight

• Ensure the smooth operation and troubleshooting of essential platforms like Slack and Kajabi
• Implement Salesforce as a CRM system in partnership with the Operations team to enhance data management and communication

Cross-Functional Support

• Provide comprehensive support across functions to promote community, student assistance, while adhering to trauma-informed principles
• Maintain an inclusive and supportive environment in line with Elevate’s values
• Engaging with colleagues from different departments to ensure alignment of efforts and support for shared initiatives

Student Support

• Offer outstanding service through email and Slack, addressing student concerns with empathy and according to trauma-informed principles.
• Share resources, opportunities, and referrals as necessary to support student success
• Manage and update communication channels to ensure the community stays informed about events, discussions, and resources
• Oversee Elevate’s email communications to ensure clarity and consistency
• Support students with technology tools and requests, providing technical assistance as required
• Provide occasional guidance on resume writing, interview preparation, and where to find job opportunities

Qualifications:

A minimum of a Bachelor's degree is REQUIRED, along with a minimum of 2 years of experience in providing support to individuals who are survivors of human trafficking or have experienced sexual assault.

• Proven expertise in Google Suite, Kajabi, Salesforce, Slack, and familiarity with project management tools (i.e. Monday or Asana)
• Strong analytical skills with experience in data management and analysis
• Exceptional organizational and logistical planning abilities
• Ability to work collaboratively across departments, fostering a cooperative and supportive workplace
• Excellent communication and interpersonal skills, with a commitment to trauma-informed practices
• Experience in a nonprofit environment, particularly in educational or development settings, is highly desirable

Why Work Here:

• Become a part of a mission to “change the trajectory for survivors of human trafficking”!
• Flexible remote work schedule
• Paid Time Off
• Paid Holidays
• Mental Health Friday (once per month)
• Supplemental benefits such as life and pet insurance

Ready to Make an Impact?

If you're prepared to embrace this exhilarating challenge and catalyze positive change, we're eager to hear from you! At RBI, we value diversity and inclusion, and we actively encourage individuals from all backgrounds, including people of color and those with lived experience, to apply. Your unique perspective and contributions are invaluable as we strive to make a tangible difference in the fight against human trafficking. Join our passionate team and be a driving force in something truly meaningful. Apply now and let's create change together.

Elevate Academy is an equal opportunity employer and strongly encourages applications from people of color, lived experience, persons with disabilities, women, and LGBTQ applicants.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Can you describe your experience using Kajabi or a similar platform for managing virtual learning content and courses? Please provide examples of specific tasks or features you've utilized within the platform to enhance the learning experience.

Experience:

• Salesforce: 1 year (Required)
• Project management: 2 years (Required)

Ability to Relocate:

• Dallas-Fort Worth, TX: Relocate before starting work (Preferred)

Work Location: In person