Summary

You will serve as a Program Manager (Director) for the Small Business Administration (SBA), Office of Capital Access (OCA), Office of Financial Programs Operations (OFPO), Disaster Lending Operations Division (DLOD), COVID-19 EIDL Servicing Center (CESC) in Fort Worth, Texas. This position provides oversight in all phases of operation of the COVID and Economic and Injury Disaster Loan Servicing Center.

Duties

As a Program Manager (Director) at the GS-0340-15, some of your typical work assignments may include:

• Directs and manages all senior management personnel assigned to the COVID-19 EIDL Servicing Center (CESC).
• Develops long-range goals and objectives; plans, assigns, and evaluates work; sets and adjusts priorities.
• Reviews the staffing requirements for the Center through periodic review of staffing models, justifying additional staffing and/or reductions as required.
• Directs the Center management in its planning, development, coordination, and evaluation of the COVID-19 EIDL Servicing Center (CESC) Disaster Loan Servicing and Liquidation activities in the Center.
• Maintains close and effective working relationships with other SBA Headquarters, Regional and District officials, key staff of congressional committees, non-profit and civic leaders, managers or leaders from various national associations, and technical staff throughout major organizations within the agency.
• Ensures the initiation of revised center policy and procedure changes and coordinates with other appropriate Agency officials, as necessary.

Requirements/Conditions of Employment

• U.S. citizenship is required.
• You must be able to obtain and maintain a Government travel credit card.
• Favorable background investigation and credit check are required.
• Credit score below 500 may negatively impact consideration in the hiring process.
• You may be required to complete a one-year probationary period.
• A one-year supervisory/managerial probationary period may be required.
• This is not a bargaining unit position.

Qualifications

*Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/yyyy to mm/yyyy).

You must meet all qualification requirements by the closing date of this announcement.

Experience:

To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

GS-15: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-14 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:

• Developing, implementing, and/or communicating the strategy, vision, and/or direction of an organization such as a Federal, State, or Local government program office, department, or field office;
• Overseeing and managing the day-to-day operations of a disaster program and/or loan-making organization/program;
• Analyzing and making recommendations or decisions in areas such as workload distribution and staffing requirements;
• Experience supervising individuals to achieve organizational goals and objectives; AND
• Representing the organization, in meetings with high-level government officials or private sector executives.

Education

There is no substitution of education at this grade level.

Job Types: Full-time, Permanent

Pay: $156,151.00 - $191,900.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person