Overview:

Temp to perm role - 8:30 to 5 p.m. Monday to Friday! Great team and opportunity.

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues in a timely and professional manner.

Duties:

- Communicate with customers via phone, email, or chat to provide assistance and answer questions

- Handle inbound and outbound calls to address customer concerns and provide product information

- Utilize phone etiquette skills to ensure positive customer interactions

- Analyze customer needs and recommend appropriate solutions or products

- Process orders, returns, and exchanges accurately and efficiently

- Perform data entry tasks to update customer information in the system

- Upsell products or services to maximize sales opportunities

Qualifications:

- Excellent communication skills, both verbal and written

- Previous experience in customer service or sales is a plus

- Ability to analyze customer inquiries and provide appropriate solutions

- Strong phone etiquette and active listening skills

- Proficient in data entry and computer systems

- Ability to work in a fast-paced environment while maintaining attention to detail

We offer competitive compensation and benefits package for this position. Join our team of dedicated professionals and make a difference in our customers' experience. Apply now!

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Burlington, MA 01803: Relocate before starting work (Required)

Work Location: In person