63 Customer Experience Specialist Jobs in Austin, TX
Really Communications, Inc. is Hiring a Customer Experience Specialist Near Austin, TX
Job Description
Are you a dynamic and motivated individual? Do you thrive on creating positive customer experiences and driving new business? If so, we have the perfect opportunity for you! Join REALLY as a Customer Experience Specialist, where you will play a pivotal role responsible for delivering a white glove experience to our wireless customers.
* This position is based in our Austin, TX headquarters. This is not a remote position.
Responsibilities:
- Take inbound calls/chats from potential and current wireless customers
- Efficiently resolve various customer inquiries and issues in a timely manner
- Provide accurate product knowledge and solution offerings to meet the needs of our new and current wireless customers
- Collaborate with the team to develop and implement marketing strategies to drive new business and customer engagement
- Cultivate customer loyalty through proficient account management
- Continuously improve through feedback and coaching
- Ensure new business and service targets are met
Qualifications:
- High School Diploma/GED Required
- Knowledge of Google Suite Products
- Preferred 1 years of inbound or outbound phone customer service/sales experience
- Ability to work efficiently with multiple applications and computer screens simultaneously
Perks and Benefits:
- Competitive compensation
- Medical, dental, and vision coverage for you and your family
- Life insurance paid for by REALLY
REALLY is an equal opportunity employer and we welcome everyone to our team. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
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Job Summary
Full Time
$80k-105k (estimate)
05/02/2024
05/20/2024
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
